Tuesday, April 04, 2006

Mill-Rite Grain Mill from Retsel

Been insanely busy in the garden and around the house recently. The big news here is that we ordered a Mill-Rite grain mill from Retsel and it arrived on Monday. Naturally I had to take it out for a test-drive that evening. We considered geting a grain mill after reading an article in Mother Earth News about why whole wheat is so healthy. The article piqued my interest and I began researching. In my reading I learned that wheat berries can be stored indefinitely in an air tight container,which fits well with a lifestyle aimed at increasing self-sufficiency. I also learned that once ground, wheat loses a significant percentage of its nutritional value surprisingly quickly. The more we learned, the more we felt that a grain mill made good sense for us.

After reading as many articles and reviews as I could find, I decided to get the Mill-Rite made by Retsel. It's one of the higher priced mills but it had all the features we were looking for and it consistently received excellent reviews. We wanted an electric mill that could also be operated manually. We wanted something that could grind textures from cracked corn to baking flour, and something that we could work like a dog without it overheating or breaking down. The Mill-Rite reportedly fits the bill perfectly. As you can see in the photo above, it has a generous hopper. I put 4 cups of grain in it and it was maybe 1/3 to 1/2 full, so it holds a lot. At first I put a bowl on the counter top to catch the flour but the bowl wasn't wide enough so I grabbed a 9x13 casserole dish and that works nicely.

I thought the ground flour would come out a chute or something but as you can see it comes out from between two metal plates. The burrs are inside and you can get either metal or stone burrs. It's not very loud when it operates - about the same as my stand mixer or even a bit quieter (the mixer is higher pitched so "feels" loud to me). In the reviews I read, consumers mentioned dust as a potential problem. I didn't notice any dust at all when grinding flour in this mill. Grinding temperature should also be a prime consideration, as high temperatures cause the wheat to lose nutritional value. When the flour comes out of the grinder it is warm to the touch but only slightly so.


For the first run, I ground flour. You can see it gets a pretty darn fine texture. I ran a few cupfuls of grain through the grinder and disposed of it, as recommended by the vendor. This is to get rid of any grit in the burrs left over from the manufacturing process. They clean the burrs but they still recommend running a few cups through just to be safe. I found that each cup of grain resulted in about 1 1/3 cups of flour. I ground up 4 cups of grain and made some bread. The bread has the best texture of any bread I've made to date. It rose well and quickly, and when I was kneading the dough between the risings, it seemed more springy than dough made with store-bought flour, but perhaps that was my imagination.

One final note. Retsel is a small company. Although I easily placed my order via telephone in early February and was told it would be three weeks before my mill shipped, I found them to be difficult to get hold of during mid to late March after I'd made two inquiries asking when I could expect my order. I encountered unanswered emails and telephone recordings asking to please call during normal business hours (various days, various times during their business hours). They charged my debit card the day I ordered but didn't ship the mill until two months later, after I got the BBB and Visa involved. So, I have mixed feelings about the company. They have a product that appears to be outstanding. They are friendly, knowledgable, and helpful. But the company is inconsistent in their accessibility and failed to ship as promised.

Edited 11 January 2010 to add:
This post has easily gotten the most comments of any of my posts and while some of them are educational or interesting and many of them are amusing, I'm growing tired of my blog being used as a vehicle for finger pointing and ill will. So, I've disabled further comments. It's really deteriorated to the point where comments are not helpful to blog visitors.

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74 Comments:

At April 05, 2006 11:03 PM, Anonymous gwen said...

I was glad to see your review of this. We bought a cheaper mill that attaches to our Bosch Universal about six months ago. It's ok, but very noisy and has a small hopper. Eventually, I would like to upgrade and it's great to read others reviews of their mills.

Usually, from my experience and a few other sources I have, 1 cup of grain = 1.5 cups of flour... but maybe I've been mismeasuring, now I'm intrigued to go back....

 
At April 06, 2006 9:44 AM, Anonymous Anonymous said...

I want some homemade bread.

 
At April 06, 2006 12:19 PM, Blogger Leslie said...

Gwen, you're probably more accurate than I am on the 1 cup grain = X. I only ground two cups of grain and then measured it. I probably had grain still left down in the works somewhere.

 
At April 06, 2006 8:46 PM, Blogger Leslie Shelor said...

This is a great review and some valuable information. I've also thought about owning a grain mill, although I'm not in a position to try it yet. Thanks for the post!

 
At April 28, 2006 6:32 PM, Anonymous Anonymous said...

Dear Lesley,

I'm actively shopping for the
mil-rite and now get really warned after reading your story. Thank you.

So which model did you get?
I found some other online
verdor also selling their
products, such as
breadmachinedigest.com
and
kodiakhealth.com
but they are charging $25 s/h
for both models ($398.95 for
70-18, and $449.95 for 70-18s)

Maybe I should go with them
to avoid hassle though it's
a bit more expensive.

Couldn't find more vendors
though.
Any advice?
Thanks,

deLai

 
At June 06, 2006 1:55 AM, Anonymous Anonymous said...

In looking at merchants both mentioned before
"breadmachinedigest.com and kodiakhealth.com
but they are charging $25 s/h
for both models ($398.95 for
70-18, and $449.95 for 70-18s)"

The prices are consistant with the Retsel website. The more expensive one's only difference is that it comes with BOTH the Stainless Steel and the Stone burrs for grinding. The less expensive comes with only the Stone burrs.

Hondy

 
At July 10, 2006 4:56 PM, Anonymous Doug A. said...

We bought a Retsel about a year ago (I guess) and it has worked great for us. A good product, but I agree that the customer service leaves much to be desired. To make a long story short, we sent back the first one we got (faulty auger) and the 2nd one has worked like a champ, but had similar 2 month delay (both times) and never got our refund for shipping...

I can recommend it, but urge patience on the buyer's part!

One interesting note on the breadmachinedigest and kodiakhealth sites; both are listed as being in Pocatello, Idaho. I wonder if they are the same company (Kodiac Health is even linked from the front page of BreadMachineDigest)? Also, how far from Retsel, also in Idaho?

 
At July 12, 2006 11:49 AM, Blogger Leslie said...

Doug, now that we've had the Retsel a while and used it, I love it. I agree with your statement completely - I can recommend it, but urge patience on the buyer's part! We've only ground wheat for bread thus far. I intend to crack corn for the chickens soon and see how a coarser setting works.

 
At October 27, 2006 2:36 PM, Anonymous roberta said...

I just purchased a Retsel and am excited about it. I haven't baked bread yet, but have made scones, muffins and cookies from soft white wheat ground on the finest setting. The flour is powder-fine but does contain flecks of bran. These baked goods are not rising like they did when made from commercially ground whole wheat pastry flour. Has anyone had this problem? Could the bran be the reason? There were no detectable bran flakes in the flour from the health food store.

 
At January 19, 2007 8:47 PM, Anonymous Anonymous said...

Just for the record, Retsel has proven to be an unreliable supplier (at least for me). After I ordered a MilRite Special on 7 Oct 2006 from their web site (where it says that they will charge your credit card the day before they ship the product), they did not send an email confirming the order (I had to call them and send an email). They then promised two weeks to deliver it. After repeated assurances that they would ship in a few weeks, they charged my credit card on 29 Nov, and still did not ship the mill. After repeated questions and emails I cancelled the order on 12 Dec and asked for a refund. They never responded to my request and did not credit my card. After 30 days I had to have my bank reverse the transaction. Retsel may make a fine product, but they seem to be a very small, poorly run business. Even their resellers seem to have problems communicating with them and getting product to sell.

 
At February 15, 2007 12:25 PM, Anonymous Adrian said...

Has anybody tried grinding nuts (almonds, hazelnuts, pecans) in the Retsel to produce nut butter?
I was thinking about getting the Nutrimill but might consider the retsel if it can make nut butters.

The volume of flour depends on how much air is in it. A cup of all purpose flour can weigh anywhere from 4 oz to 6 oz depending on how you get the flour into the cup. So there's no reason to debate a difference between 1.5 cups and 1 1/3 cups. These are not different enough to be significant.

 
At March 17, 2007 1:18 AM, Anonymous Anonymous said...

I'm thinking of buying a Retsel, not sure now if it will find its way to Calgary. Sounds like a great machine if one can get it shipped.

 
At August 31, 2007 6:45 PM, Anonymous Daniel said...

Does anyone know what the stones are made out of? I know that most grain mills use ceramic-corundum, which is just another name for aluminum oxide. There was a study that i read a while ago saying that there is relationship between silicon and aluminum in Alzheimer brain lesions. Would anyone happen to know where i could find a grain mill that uses a NATURAL stone such as granite?

Thanks

 
At September 03, 2007 1:48 PM, Blogger Leslie said...

I read through the booklet that came with the mill and it doesn't say what the stone burrs are made out of. You can look at their website http://retsel.com and it has contact info there. You could call or email them.

 
At October 16, 2007 8:38 AM, Anonymous Anonymous said...

But other aspects of Gary's life are far from typical: In addition to making sure his mini-ranch runs smoothly, for instance, he also manages his own grain mill manufacturing business (the Retsel Corporation). And in his spare time -while recovering from cancer and the loss of one eye-Mr. Skeem up and built a wind-plant and two hydroelectric turbines ... which have provided enough power to allow him to say "thanks but no thanks" to the Utah Power and Light lines that run along the nearby road.
http://www.motherearthnews.com/Alternative-Energy/1979-11-01/Gary-Skeem-An-Independent-Idahoan.aspx

 
At October 16, 2007 9:44 AM, Blogger Leslie said...

Roberta, I haven't made many things with my home ground flour but here is what I have learned so far.

For soft bread suitable for sandwiches, I sift out the bran, and I also use extra yeast and wheat gluten in the dough.

For cookies I leave the bran in and it gives the cookies a delicious, hearty taste and texture.

I'm still struggling with pie crusts, but I think my problem might be more that I'm using vegetable shortening rather than lard. I've tried it sifted and unsifted and prefer the sifted for dessert pies, but the unsifted is nice for meat pot pies.

Adrian, I'd ask the Restsel folks directly about nut butters, but I did find this on the internet: "The Retsel also has an optional steel burr attachment for grinding all oily beans, and nuts. It makes nut butter as well....The steel burr attachment of the Retsel will eliminate all glazing and will grind any grain or bean, dry or oily, but the grind for grain is slightly coarser than with the stones." This is from http://www.realfoodliving.com/grain_mills.htm

Anon, that was a fascinating article about Gary Skeem. My dealings were not with him personally but it does go a long way to explain why they are so slow to respond. They have a world class product but being a "Mom and Pop" company they don't have adequate staff to handle customer inquiries or to build product very quickly.

 
At November 27, 2007 9:10 PM, Anonymous jeff said...

Hi,
Our family purchased a retsel mil-rite in September. I was told by the representative that it might take up to a few weeks to get the mill. The reasoning for that was because they only ship them once they get 50 or 75. They ship them at one time to remain competitive. I did wait and I didn't mind the extra time. I found the company to be honest and they cashed my credit card only two days before the actual shipment. I love the machine and I'm going to buy one for my mom this coming christmas.

 
At November 27, 2007 9:20 PM, Anonymous natalie hawk said...

I was reading a few comments about other people complaining that the retsel mil-rite warranty is not very good. After researching it a little, their warranty makes perfect sense. They will give you 100% refund if you return the mill within the first 30 days, even pick it up for free. And the 10 year warranty covers defective product, not the wear and tear. That made sense to me. Some people probably use their Mil-rites for community or commercial applications and expect for Retsel to pay for everything including retrun shipping. Just imagine how many people try to do that. We received our mill only 10 days after we placed an order on line. I would strongly encorage anyone to get the Retsel mill. I think a lot of people bash their company down because they have been around for 50 years. It's like ford versus chevy arguments.

 
At November 27, 2007 9:31 PM, Anonymous Anonymous said...

Before I bought a mil-rite from retsel this november 15, 2007, I checked the BBB web site and they have a excellent record. I bought a mill and received it only one week later. I love it.
James the baker

 
At November 27, 2007 9:52 PM, Anonymous Jennifer said...

Couple of years ago our family decided to buy a wonder mill. The motor burned up in less than 3 weeks. I tried to get it replaced and no avail. It was just another of those Korean throw away appliances. Frustrated, we purchased the Mil-rite from Retsel and it was the best choice we ever made. I would be surprised if we will ever again have to buy another mill. The flour is soo cool compared to the other mill. We would pay 750.00 for that machine if we had to. It did take a few weeks to get it, but that's okay. I don't have a problem with that.It was well worth the wait!
Jenifer L.

 
At November 28, 2007 9:21 AM, Blogger Leslie said...

Wow, four comments in less than 45 minutes on a post that's 19 months old. What are the odds?

Jeff, I'm glad you had such a positive experience and that you posted your comments here. Their product is absolutely top-notch and I'd like to see them do well. It sounds like Retsel are making some much needed changes in the way they do business.

Natalie, I've not ever seen anything negative about their warranty. I think it's superb and I agree with your comments completely.

Anon, while I wouldn't agree their record with the BBB is excellent (5 complaints in the last 36 months, all five resolved in the last year) I would say that they don't have a bad record with the BBB and it's good to see that all complaints have been resolved. For more info on the BBB's Reliability Report for the Retsel Corporation, look here.

Jennifer, I too would pay more for this machine. It's an excellent product.

 
At November 28, 2007 10:04 AM, Anonymous sharon smith, Salt Lake said...

We live in Utah. Our large family of 8 also bought a mil-rite in August 2001 and I'm very happy with it. I had a problem with a loose funnel after about a year. I phones the company and requested a new funnel. A few days later they shipped me one free of charge along with a letter from the manager stating that it was a warranty item and appologised for the inconvenience. Now I know why they have been in business for 40 plus years. Just imagine how many Mil-rites they made in those years. Before we purchased the mill, I checked BBB. The fact that Retsel has a few complains a year didn't bother me much. Five or six complains in the last 4 years or so is not that much. As long as they offer the 30 day return policy I felt very confident about purchasing a mill from them. I felt I was 100% safe, especiallly with using a credit card. Retsel probably sells more mills than any other company here in U.S. Meaning that even if they have 1/5 percent unhappy customers with their mills, the number of disputes involving BBB will much much higher than their lesser known company. And then again, they whole world can read that info on the BBB web site. Think about it. Walmart has a separate return department in their stores and here we are bashing Retsel down left and right. Give those guys a break. They deserve a little credit!

 
At January 22, 2008 12:50 PM, Anonymous Anonymous said...

I am interest to buy the Uni-Ark hand grinder from Retsel. Just want to find out is the flour from the hand grinder fine enough to make bread?

 
At January 26, 2008 1:24 PM, Blogger owlafaye said...

My Retsel Mil-Rite Grain Grinder is excellent and I use it constantly...I live in wheat growing country and various wheat and barley grains are available free usually.

The resultant flour, if not properly "sponged" will yield a heavy loaf. The flour is to near as fine as commercial flours and sifting does not improve it very much.

I simply mix up the flour with yeast and enough water to make the dough sticky and cover it with a damp cloth for 12 to 24 hours. I then place it in my bread machine for kneading, adding an organic bread flour as needed to bring it to the right consistency and a teaspoon more yeast. I knead it over and over, simply turning the bread machine off when the kneading cycle stops, then re-starting it. I knead it for 40 to 50 minutes which eliminates the need for two rises. I remove it from the machine and rise it in standard bread loaf pans until about an inch higher than the sides and then insert it in a 170 degree oven, turning it up to 365 for 32 minutes...wonderful light and almost pure, original red winter wheat bread.

Years ago the Retsel Co. suffered some problems in the quality of parts they farmed out to other manufacturers...I ordered my mill and received 3 or 4 shipments of various parts...the last arriving 9 or 10 months after my original purchase...I was steamed and let them know it...however, it was worth it...it is a fine mill.

owlafaye

 
At March 21, 2008 3:28 PM, Anonymous Anonymous said...

Our family purchased a grossly overprised and grossly over rated hand operated mill called The Wonder Mill Junior from the internet (thewondermill.com) It's a near exact Chinese copycat of the Retsel Uni-ark. I used this Wonder Mill Junior the very first time and the knob threads stripped on it. I tried to ship the mill back to the Wonder mill people to Idaho but they told me because the mill is made in China, they would not accept a return and would not honor the lifetime warranty on it. Then they wanted me to pay $12.00 for a new knob and pay the shipping of $8.50! I fought with them for weeks, along with BBB but no use. I got ripped off $209.86. I could not believe it, what a scam! Does anyone want to buy it? A few weeks later I purchased the real and genuine Retsel Uni-ark special from Retsel U.S.A. and it worked beautifully ever since for our family.
A word of advise about buying grainmills from the so reputable "big time internet" stores. You might be surprised what you are getting yourself into. After a little research on the net, I learned that the wonder mill business have about 8 different web sites on the internet, including one in Australia without a single live person to answer the phone. But the credit card order page was always on. The more sites, the more sales I take. Be careful out there.

Jermy South

 
At March 25, 2008 1:38 AM, Anonymous Anonymous said...

I don't know how old this thread is, but I wanted to leave a comment. I had several questions, having never purchased a grain mill, so I called and spoke with a woman at Retsel. Some to find out it was Gary's daughter! I DID find out that the Retsel stones DO contain aluminum oxide in the stones. Ever since I read this thread about the aluminim oxide, I have been researching about this concern. Aluminum is in so many things, even the water we drink, the dirt our children may play in and sometimes in the air. It is a naturally occurring element. My husband and I have decided that it is majoring on a minor to avoid using a stone burr attachment. These stones should last from 20-25 years! That's amazing! So, we will probably be ordering our Mill-rite Grain Mill this month (3-08) and start enjoying the fruits of fresh ground flour soon!

 
At March 25, 2008 8:10 AM, Blogger Leslie said...

Sharon, I'm glad your experience was so good. I love the product and I don't consider it bashing to state how long it took to get my mill, nor to warn others that my credit card was charged weeks before I received the product, nor that my emails went unanswered and my phone calls during business hours only got a recording to please call back during business hours. That's not bashing, that's stating the facts so that others can choose whether or not to order this wonderful product, knowing what they're getting into.

Anon, yes I make bread all the time with flour I grind from hard red winter wheat. I've learned that when making bread from freshly ground WHOLE wheat (truly whole wheat) you have to leave the dough sticky or it will be dense. Don't "knead, adding flour until the dough no longer sticks to your hands" or you'll end up making a brick. Knead until you can form a loaf and the dough becomes a bit springy and resistant rather than like mashed potatoes.

Owlafaye, I've started using a sponge method to making my whole wheat loaves, too. It's from the Tassajara Bread book. Wow, I'm glad Retsel has quit using those parts suppliers! My mill has been nothing but wonderful ever since I got it.

Anon, I'm not surprised you spoke with Gary's daughter. The company is clearly very small and focused on great value. They sometimes get more business than they're prepared to handle, I think. You might want to consider getting steel burrs, too - Retsel offers both. The steel burrs don't glaze (clog up) as easily as the stone burrs do. I've used both and I like both, but if I had to choose only one I'd pick the steel.

 
At March 27, 2008 12:04 PM, Blogger Julie said...

I've had my Retsel "Millright" since 1980. It is a faithful powerhouse for grinding wheat into great flour. It's not compact, it ain't pretty, it is heavy, but boy does it work! I like how it grinds at a lower speed so as not to heat up the grain. It is not too loud either. It's the unsung hero of wheat mills out there! You just don't hear much about it like you do the wondermill and the whisper mill. I hope you enjoy it--it's meant to last a lifetime. I recommend vacuuming out the hole that feeds the wheat into the mill after each use. This is to prevent mice snacking on wheat in your mill. From what I understand, in order to grind oily grains,nuts and seeds you need another sort of stone attachment.

 
At April 08, 2008 7:32 PM, Blogger Big John said...

I just wanted comment on the jermy south comment , I am one of the owners of the Wondermill Company and can't help but respond to the lies he has written (if there is such a person as Jermy south) first of all He couldn't have purchased a WonderMill Junior from us because we don't sell direct to the public (lie #10 Second of a a Simple request to the BBB and you will see that he never battled or complained to them there is no record of any complaint to the BBB about WonderMill Junior hand mill(lie #2)

and third we have no record of a adjustment knob or for that matter we have not had one warranty request as of todays date 4/8/08 The reviews are awesome on the Wonder mill Junior . so that is (lie #3)

and last but not least the Wonder Mill junior is not made in China it is made in the country that uses more grain mills per capita than any other nation in the World . India This country produces some of the best grain mills in the world and that is why we manufacture the Wonder mill junior there. ( so that was Jermy souths 4th lie)
I don't know who Jermy South is but It is interesting that he makes up lie after lie and then says he bought a Retsel UniArk mill ( does he possibly work for Retsel or is Jermy south his real name? Why is his Blog anonymous if you want the real facts about the WonderMill junior you might ask yourself why it is so popular and why does everyone but Jermy south give it good reviews . If you have any questions of me please feel free to contact me at www.thewondermill.com my name is John

 
At April 24, 2008 10:09 PM, Anonymous Anonymous said...

Consider the KoMo. Better customer service from them. Also great looking piece of kitchen decoration. Great grinding, fast, and cool. Very quiet.

 
At June 21, 2008 2:37 AM, Anonymous Igor said...

"Our family purchased a grossly overprised and grossly over rated hand operated mill called The Wonder Mill Junior from the internet (thewondermill.com)"

Dude, the WonderMill isn't even a hand-operated mill. It's a micronizer/impact-type electric mill. You must be getting it confused with something else.

 
At June 21, 2008 2:53 AM, Anonymous Igor said...

Oops, never mind. I see that WonderMill also have a hand-cranked unit.

 
At July 10, 2008 3:20 PM, Anonymous Anonymous said...

Can anyone share a video of their Retsel working? I am seriously thinking about replacing my Nutrimill with this. I would like to see how much slower & quieter it is. Anyone? Thanks!

 
At August 03, 2008 1:57 PM, Anonymous Anonymous said...

Video of mine in operation

 
At October 23, 2008 6:30 PM, Blogger kyli olise said...

I just used my Mill Rite for the first time! Wow, what a great machine. My husbands 80 year old grandmother gave it to us a few months ago. She has had it for years and never had a problem with it. I am just glad to have it.

 
At October 24, 2008 11:12 AM, Blogger Leslie said...

anon, thanks for the link to your video.
Kyli, it's great to know they last like that. I'm not surprised; the thing is solid as a rock and a real work horse.

 
At October 24, 2008 11:15 AM, Blogger Leslie said...

That was a great video, by the way. Looks exactly like mine. I like the way the wheat grains all line up in the hopper. I'm amused by the simple things in life :)

 
At October 28, 2008 12:11 AM, Blogger Katie said...

Can anybody tell me what the real difference is between the Wonder Junior Deluxe and the Retsel Uni Ark? I am trying to decide between the two. The Uni Ark seems to have a better warranty, but it seems like everyone says the Wonder Junior Deluxe is their top selling hand mill. Does anyone know why or have any advice before Also, I've read a few complaints about the steel burr kit from Retsel. Have you read anything about that? I make this purchase? Thanks!

 
At October 30, 2008 12:09 PM, Anonymous Frank D said...

In response to Katie, I will tell you this, the WonderMill Junior is backed by a better company. I own the WonderMill electric and the Junior. They are both amazing mills. Whenever I have seen the Retsel UniArk and the Wonder Junior side by side (in stores and what not) I have seen the difference in construction and design. I like things that are sturdy and the Wonder Junior fits that for me. It's clamp and base are so much wider so it stays in place when I clamp it down. The stones are thicker and the hopper is bigger. I love it so much.

When I was looking into getting a hand mill I checked into the Retsel. Whenever the I called or emailed, the company seemed very unprofessional and stand offish. From what I hear (like on this blog), I would be scared to order something from them. They claim so many things but they all end up being empty promises.

The WonderMill company has been around for years and their products are amazing. When I ordered mine it was backordered for a little while (because of the high demand for them) but that was fine for me because I wanted it only as a backup. When they got them in stock I had it within days. GREAT SERVICE!!

I hope that helps.

 
At October 30, 2008 2:15 PM, Anonymous Anonymous said...

We just recieved our mill from RATsel after ordering in August! The mill looks good but the customer service was disgusting! I was lied to at least three(3) times by Micheal regarding when it was shipped and it wasn't until I threatened to go to Mastercard and the FBI fraud unit that it finally was put in the mail on Friday the 24th of October. This after being told the week prior that it had been mailed 2 weeks before. And being told a week prior to that, that it had been shipped in mid September to finally being given a working tracking # on Friday. But then still, Micheal lied to me and said that now 2 mills were on thier way because he paid an extra $100. to have the 2nd one flown out to me and that I should refuse the 2nd one!
I must say I am not happy with them as a whole and would recommend that if you are buying 1 to make sure you document everything! or try to find a dealer that has some in stock. You will wait or maybe like some others...you might get lucky and get it in a week!

The Rogersclan
Calgary, Alberta

 
At January 27, 2009 10:35 PM, Anonymous Anonymous said...

I recently received my RETSEL mil-rite and I waited about four weeks for it. Before I ordered, the salesperson at the Retsel place told me that it could be as long as 10 weeks before I get my color. I didn't mind the wait. They cashed my credit card the same day they shipped the mill. I read a lot of the blogs about their sometimes slow service but that's not to bad. I ordered other specialty items from other companies and I had to wait a lot longer. I think RETSEL is doing a great job providing they offer all those colors for American Made product. I can't think of any company that sells simillar products and still stay in business after only a year or two. I could not find anyone out there that offers a 30 day return policy on any mills they sell. I'm surprised that anyone even complains about the Retsel Service. I love my mill!

Jessica, Salt Lake City, Utah

 
At January 28, 2009 10:34 AM, Blogger Leslie said...

Jessica,
We've had ours almost three years now and we LOVE it. I wouldn't have minded the slow delivery if they'd been up front about it and honestly let me know what to expect. It was the constant "just a few more days" followed by a complete lack of response that bothered me. It sounds like they've gotten much better at predicting their production and delivery capabilities, and I'm really glad to see that. The product is superb, no doubt about that.

 
At January 29, 2009 12:37 PM, Anonymous Anonymous said...

Hello,
Our family purchased a hand mill, the wonder mill junior from Kodiakhealth.com, or the breadmachinedigest.com, thewondermill.com (all those web sites belong to the same guy in Pocattello, Idaho) last year. After we received it, we send it back next day for a refund because I thought it was way overprised and unfinished for what we paid for. You could tell it's made in China.I was looking for a American made, not a mill made in Korea,China or Columbia. Unfortunately I never received our mill back because they said they don't have a written return policy. Got me! They also said they never have a lifetime warranty on the mill as well, as I read in other blogs. They said that as soon as you put grain through it it's illegal for them to resell it. Some USDA rule, because of contaminations of foods, etc. I called Walton Feed and Seed from Idaho and they said the same thing. My mill is still at their business and the lady Julie, answering the phone , said it's my expense and responsibility to get the mill back. Any ideas fom anyone how can I get my mill back? I paid with a credit card. For whatever reason, this guy has about 5 different web sites on the Internet under different names and don't even think they have a legit business licence. That scares me. But their phone numbers are the same. Any suggestions would be appreciated. I'll be forwarding this complaint to the Idaho Attorney's General's office today. Be careful. Don't believe everything you read out there.
Sharol

 
At January 29, 2009 1:26 PM, Blogger John said...

My name is John Hofman I am one of the owners of the Wondermill Company. Again I just want to respond to the comment that was left by "anonymous" . it always amazes me when someone posts lies like this and then doesn't have the courage to say who they are. (Michael) I feel it is only fair that we have an opportunity to respond to these childish comments. First let me say that I have contacted Kodiak Health they are one of our strong dealers and they have no record of a Sharol , or anyone else for that matter that has sent a Wondermill Junior handmill back . Even if this Sharol was a real person and she did pay with credit card ,everyone knows that she could simply dispute the charge with her credit card company and she would get a full refund. it is a sad day we live in when our competitors feel they need to play these kind of games in order to make there product seem better . Here at the Wondermill Company we simply strive to produce and sell the number one selling grain mill in the World. Every legitimate review so far written on the Wonder Junior has confirmed that it is the highest quality and finish and that it out performs all other handmills for cost ,quality and function. (please click here for some independent reviews) http://www.breadmachinedigest.com/reviews/grainmill-reviews/wonder-junior-handmill.php

next I want to respond to the next lie that our mill is made in China . it is not .it is made in the country that uses more grain mills per capita than any other nation in the World . India This country produces some of the best grain mills in the world and that is why we manufacture the Wonder mill junior there.
The next lie Sharol (or Michael) said is that Kodiak Health doesn't have a return policy I simply went to there web site and looked at there policy page and they have a very standard fair return policy. If Sharol is is a real person then why doesn't the Idaho attorney Generals office have any record of a complaint filed by her. (because she doesn't exist)

if you are reading this blog Please be fair to yourself and do your own investigation of our Product the Wondermill Junior. it is an extremely high quality product it is very durable and it does have a Limited lifetime warranty and to date we have yet to have a warranty claim on one of our Wonder Junior Handmills. we Stand by our products and our service is second to none as an owner in the company I personally promise to help you in every way get the best service from your investment in either of our grain mills , electric or hand powered.
please feel free to contact me personally at The Wondermill Company our number is 208-234-9352
Thank you for taking the time to read our Response to the above anonymous entry from Michael or Sharol who ever it is. Sincerely John Hofman President of the Wondermill Company www.thewondermill.com

 
At February 02, 2009 9:46 PM, Anonymous Anonymous said...

Mr Hofman,
I too had a miserable experience with your company during Y2K and still have not received my refund for the defective grain mill you sold me. Your add is on the very top of this web page, do you own this web site as well? Please keep your advertising out of this blog, it's not a marketing arena. The reason why I chose to stay anonymous posting this comment is because desperate companies such as yours will otherwise bombard me with countless advertisements each day I open my e-mail. Let's keep this blog for consumers only, not businesses! By the way, I bought a Coutry Living Grain mill and I love it!

Matt, West Virginia

 
At February 03, 2009 10:32 AM, Blogger Leslie said...

Wow, this post has taken on a life of its own. This is neither a commercial nor a consumer blog. It's my personal blog where I write about my family's migration from city to country and our experiences living the country life.

Any ads you see are there because I use Google AdSense as part of my get-rich-quick scheme. The ads are put there by Google AdSense and the ads change based on the content of the page.

Leslie

 
At February 03, 2009 12:05 PM, Blogger Big John said...

Hello again My name is John Hofman. one of the Owners of the WonderMill Company .I won't hide by staying "Anonymous"
I apologize to anyone reading this blog , this is in no way our attempt to advertise our electric mill or our Hand mill the Wonder Mill Junior.But we feel we must defend our good reputation by responding to the lies that "someone anonymous" keeps adding to this wonderful forum that Leslie has provided.. please allow me a minute to show the simple lie that the last anonymous blogger Matt left. he said that he too had a "bad experience with our company during Y2K and that he too did not receive his refund back. I find this so interesting because our company wasn't even in business during Y2K . The Wondermill Company has been in Business Since 2005 . 5 years after Y2K. So Matt (or Michael Jay) or who ever it is that keeps writing lies and bad things about our Wondermill Junior Handmill please at least make your lies look accurate. I apologize again to be taking time on this blog but feel it is only fair that we have a minute to defend against such blatant false information. I will end once again by suggesting that if you really want to receive good fair reviews about the Wondermill Products. You should do some investigating of it yourself go to www.thewondermill.com contact some of the dealers , read the independent reviews contact some of the experts like Chef Brad at Chefbrad.com he has written some of the best "how to use grain books" and is an expert in the milling of grains, he will tell you personally that the Wondermill products are the best quality and the mills he uses personally and in his cooking shows and classes. Whatever you do please don't listen to the sour grapes comments of unhappy competitors that are willing to make up such blatent lies and misleading facts. please once again let me say if you have any questions or want any true information please feel free to call me any time on my personal line -John Hofman - the Wondermill Company 208-234-9352turasess

 
At February 03, 2009 8:47 PM, Blogger Leslie said...

Wow. My blog entry has developed a life of its own. :)

 
At February 20, 2009 8:33 AM, Anonymous Anonymous said...

We are looking for a mill to primarily grind fine wheat flour for soft bread. We are torn between the Nutrimill micronizer mill and the Country Living Grain mill with electric motor attachment, (or possibly the Diamant), and the Mill-Rite from Retsel. Here we have micronizer, vs. steel burr, vs. stone wheel grinding. Can you help us with a recommendation? Thank you so much. Dave & Val, Honolulu, Hawaii

 
At February 20, 2009 8:50 AM, Anonymous Anonymous said...

Additional note to my question above. I am aware the Retsel requires dry wheat, but not the triple cleaning required by the Nutrimill micronizer. Which of the three (or 4) will provide the finest grade of flour for the softest bread I think would be my biggest concern.
Dave & Val
Honolulu, Hawaii

 
At February 21, 2009 6:32 PM, Blogger Calvin said...

Thanks to all for sharing; have learned a lot! Lesley, I truly appreciate your objectivity and detailed comments. Can anyone share experiences using the Retsel grain mill manually. Also, if using the steel burrs, can one make nut butters without problems?

 
At March 19, 2009 1:39 PM, Blogger Maureen said...

RE: pie crust. Even Sally Fallon uses traditional white flour for pie crust, and she is the Queen of "Real Food". If you don't already have it, purchase her book Nourishing Traditions. She also explains the benefit of soaking fresh flour in a mixture of whey,yogurt, or buttermilk which makes the flour more easily digested and also the nutrients more bio-available.

Thanks for this review. I'm currently shopping around for a mill but looking for something small-scale and less expensive, perhaps a hand-crank mill.

 
At April 07, 2009 3:35 PM, Anonymous Anonymous said...

I purchased a mil-rite mid december of last and did not receive it until February 20 because they were really busy. After two months of using it continuously for our bakery, the stones cracked. I returned the machine for a refund but they would not refund my money because they only offer 30 days after receipt of mill to get a full refund. I tried to get a lawyer but they still wouldn't refund my money. So instead they send me a brand new machine back and retsel paid for all the shipping costs. I still love the machine but do not use it for our bakery because it's a little slow for that. If you do return anything to them, make sure you follow the warranty exactly and do not go over the 30 day limit just like their warranty sais. Otherwise I think they will treat you fair.

Jonathan

 
At April 08, 2009 10:32 AM, Anonymous Adam said...

We ordered a Retsel in Sept 08, didn't receive it until Jan 09 - at the same time I ordered 2 others for friends. The customer service was terrible, but they did arrive finally, and they didn't cash my check until 10 days before shipping to ensure the check cleared. We've been having problems with the stones glazing excessively, so they asked we send them back, which I just did - hopefully we won't have to wait for more than a couple of weeks this time. When it grinds without glazing, the flour is beautiful. The steel burrs were no better than the stones as far as glazing goes, the wheat just mashes in the auger area, so maybe there's an issue in the auger. I've tried different wheat berries as well, in case the moisture content was too high, but I'm not so convinced that is the problem. Retsel does seem to want to take care of their customers, they are just not very professional about it. Coming from a customer service driven bsckground I am very sensitive to this, but it seems to be a good product.

 
At June 01, 2009 8:00 PM, Anonymous Webdev said...

Based on the testimony here by WonderMill proponent John Hofman, I must conclude his business practices are unscrupulous and unethical.

The sites (and only sites I've found) that sell his hand-crank mill, the Wonder Junior, purport to have once carried Retsel products, but no longer will, denigrating Retsel for bad business practices as the cause.

Then very boldly suggest their "best seller", the wonder mill junior, which is (superficially) an almost exact replica of Retsel's Uni-Ark model.

Sadly, these sites are obvious shills for Hofman's company.

For more proof, just check the whois info on each site, and you'll see they are all registered by the same company, Toolbox Software, a tiny Idaho web development firm.

They even list both kodiakhealth.com and thewondermill.com in their small portfolio of work on their site!

Hofman didn't even think to contract separate web developers to do his dirty work!

Check the whois info at GoDaddy for
BreadMachineDigest
KodiakHealth
TheWonderMill


If that weren't enough, sadly, John Hofman linked one of his own sites in a previoius comment as an "independent review" when he linked this breadmachinedigest page.

There are many shysters on the internet trying to prop up their foreign-made junk as solid values, ripping off however many they can before moving on the the next scam.

Do your research thoroughly.

 
At June 02, 2009 11:25 AM, Blogger John said...

Dear Readers of this Blog :
I am Sorry you have to continuously read the lies and slander of a disgruntled employee of the retsel company(Mr. Michael Jay) at one time when Mr Skeem was alive Retsel was a honest reputable Company with the best customer service in the industry. Sadly after the passing of this good man The owners hired Michael Jay to Work at retsel and as the comments on this Blog clearly show and as BBB records clearly show the customer service and quality of the products being offered have clearly declined to where they no longer are able to compete in todays market. This is more clearly shown when you drive by the Retsel company in Mcammon Idaho the once proud building with a large sign that said Retsel World Headquarters has since been replaced with a truck tire repair sign. one more indication that Mills are not really there business. Dealers all over the country have discontinued selling retsel because they cant get parts or mills and when they do they have so many problems that they end up with very unhappy customers. It has been a sad thing to watch a once thriving Idaho Company with great products and service directed by a great Man Mr. Skeem sink into such a disarray of confusion and poor quality and service. The real owners of Retsel would do them selves a favor by cutting there losses and trying to salvage the Company by letting the current manager go and getting back to there roots of American Managent and American Service.

I hate to respond in this way but after so many slanderous attacks I need to clarify a couple of things here. number one The Wonder Junior Hand mill is not a copy of any Retsel Product. it is a USA patented high quality hand mill and if there has been any copying of anything it has been done by Retsel when attempting to copy features of the High Quality Wonder Junior. it really doesn't take a rocket scientist to simply set up the Retsel uniark next to the Wonder junior hand mill and even a child can see the extreme difference in quality Clamp. finish and performance. there is really no comparison in the two mills . I would urge anyone who is reading this blog --Don't believe me simply compare for yourself and you will see ,with a simple look at both mills why the Wonder Junior Handmill has become the Worlds number one handmill being sold in over 10 countries and by more grain mill dealers in the USA than any other hand mill. The Wondermill Company has over 150 dealers World Wide that sell the Electric Mill and the hand powered Wonder junior Handmill The Success of the Wondermill Company as well as the High quality products and service after the sale as well as the hundreds of Positive reviews from both customers ad Professionals speak for them selves. I hope that anyone reading this Blog will take the time for them selves and look at the products side by side and really make an informed decision without listening to the desperate lies an slander offered by an employee of the retsel Co. please feel free to contact us at the Wondermill.com for answers to any of your questions Thanks for your open and fair listening ear- Sincerely John Hofman One of the owners at the WonderMill Co.

 
At June 27, 2009 3:00 PM, Anonymous Anonymous said...

Hello,
I used to be a dealer for Retsel for about 27 years. They have an excellent product. Very few problems. They no longer make most of their parts in McCammon due to labor costs, etc. It's mostly a warehouse anymore for grains and parts. The bulk of their parts are made in machine shops and foundries in Ohio. One of the largest foundries in the west,(Star Brass and Machine) in my home town, used to make many 50 gallon drums full of parts for them since the 1970's.
I used to pick up them up every month until I retired a few years ago.

Loyd, Salt Lake City, Utah

 
At June 29, 2009 11:18 AM, Anonymous Anonymous said...

To some of the comments written above...

Last week I received my new red Mil-rite from Retsel. What a wonderful machine. I would pay twice as much for it. It took about 4 weeks to get but I didn't mind. I ordered product from Victoria Secret and sometimes it took two months or longer to get. That part does not bother me much. I understand that sometimes there is a backorder for quality product that's in demand. I still have a 30day window to return the mill if I don't like it. I would strongly encourage anyone to research wisely and use common sense when selecting a grain mill. A lot of the blogs found on the Internet are deceptive and full of air!

Jessica, San Diego, Cali.

 
At July 10, 2009 3:57 PM, Anonymous Anonymous said...

Jessica,

I agree with you fully. I received a Uni-ark with a flywheel directly from Retsel last week and I love the grain mill. It took about one week to receive. Superb product. I too read some of the negative comments about Retsel in this blog and I only wonder if it's content was strategically posted by it's "competitor".????
Shame on you.


Kevin2@yahoo.com

 
At August 08, 2009 11:28 PM, Anonymous Anonymous said...

This is my sad story...After I invested money in a Wonder Mill grain mill, I googled a thing or two. This is what I found:

It's my opinion that the there is something fishy here. Wonder mill sucess story is not accurate. It appears that the business is nothing more but a low budget, one or two man run operation reselling cheap hand mills imported from India. Ten different web sites with just as many different phone numbers rolling over to Big John's Mini storage in Pocatello, Idaho, 322 W. Griffith, phone 208-232-5155. Don't take my word for it. Search the Idaho Secretary of State web site for John Hofman.
Yes, I said a storage unit!

A dissatisfied Wonder Mill customer from Pocatello, Idaho

 
At August 10, 2009 6:50 PM, Blogger Dim Sum Thinking said...

I am deciding among the Mill-Rite, the Nutrimill and the KoMo. Can someone please tell me (1) how fine can you grind the wheat and how course and (2) how do you clean the machine when you finish.

Finally, where do you get your wheat berries in bulk? I figured I'd start with hard white. I leave near Cleveland, OH.

 
At August 10, 2009 9:02 PM, Anonymous Anonymous said...

I would like to share my experience with others on this blog. After spending a great deal of time researching and personally calling the different stores that carry grain mills, I decided to order one from a dealer of RETSEL, here in New York State. I had a option to select the color of my choice (yellow) and the dealer also offered me an extended warranty of 15 years total for no extra charge. The standard warranty is 10 years, for everything, not just the grinding wheels as other companies offer.
After about two weeks I received the mil-rite which was dropped shipped directly from Retsel to my house.
I must compliment on the performance, the warranty offered and most of all the excellent quality of the machine. It makes the finest whole wheat flour I have ever seen. It's made to outlast me, I'm sure.
Julie Obermeyer, Bufallo, N.Y.

 
At August 11, 2009 5:14 PM, Anonymous Anonymous said...

Where is the dealer in NY you bought from? Please advise. I am interested also. THANKS

 
At October 20, 2009 11:02 PM, Blogger matter+spirit said...

Great info here - much appreciated!
Can anyone tell me what sort of VOLUME the Mill-Rite handles - i.e. how long does it take to produce 6-8 cups of whole wheat bread flour?
I live in a community and we make 16 loaves at a time, usually 4 days/week.
I think maybe we're in between a family size mill and a commercial one.
Is the Mill-Rite too small for this type of use?

 
At November 08, 2009 11:17 PM, Blogger Thomas Mc. said...

I have a Retsel Little Ark, and I love it. But, I bought it on ebay, not from the Retsel company, so I have no experience with the company itself.

What I can say, is after reading the "annonymous" and other postings here, obviously be people in both Retsel and Wondermill, I would never do business with EITHER company!

 
At November 30, 2009 4:47 PM, Anonymous Anonymous said...

I did a little research on the Wonder mill company. This guy John Hofman from Pocatello, Idaho from wonder mill company.
This guy has about 7 diferent web sites registered under his name on the Internet. His clever scheme does not represent seven different merchants. It's all one person in one place with just different phone numbers. He steals people's company name's and product names that he does not even stock. He changes his company name and his web sites every few years or so because he has numerous problems with his products,BBB complains, fraud claims, and so on.
I though I warn the readers of this forum to be careful what you read on "his" web sites.

 
At December 01, 2009 5:53 PM, Blogger John said...

It is so amazing that those with the most to hide in there past are the ones to cast the most stones and spread the most lies about others. At the Wondermill Company we strive to have the best customer service and provide the best products for our valued customers. I need to clarify a couple of things here. number one The Wonder Junior Hand mill is not a copy of any Retsel Product. it is a USA patented high quality hand mill and if there has been any copying of anything it has been done by Retsel when attempting to copy features of the High Quality Wonder Junior. it really doesn't take a rocket scientist to simply set up the Retsel uniark next to the Wonder junior hand mill and even a child can see the extreme difference in quality Clamp. finish and performance. there is really no comparison in the two mills . I would urge anyone who is reading this blog --Don't believe me simply compare for yourself and you will see ,with a simple look at both mills why the Wonder Junior Handmill has become the Worlds number one handmill being sold in over 10 countries and by more grain mill dealers in the USA than any other hand mill. The Wondermill Company has over 150 dealers World Wide that sell the Electric Mill and the hand powered Wonder junior Handmill The Success of the Wondermill Company as well as the High quality products and service after the sale as well as the hundreds of Positive reviews from both customers ad Professionals speak for them selves. I hope that anyone reading this Blog will take the time for them selves and look at the products side by side and really make an informed decision without listening to the desperate lies an slander offered by an employee of the retsel Co. please feel free to contact us at the Wondermill.com for answers to any of your questions Thanks for your open and fair listening ear- Sincerely John Hofman One of the owners at the WonderMill Co.
PS please do contact the BBB and ask about the reputation of the Wondermill Co. you will see that the little man that calls himself Mr Anonymous has lied again.

 
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At January 07, 2010 10:01 AM, Anonymous Amy said...

FYI - John Hofman owns Big Johns in Pocatello, ID. They used to sell the WhisperMill, but now sell the Wondermill, which looks exactly the same. I purchased a WhisperMill from them on eBay. It had a one year warranty. After 10 months, it quit grinding fine flour so I dropped it off at Big Johns for repair. It came back to me in exactly the same condition I gave it to them - still wouldn't grind fine flour. But, since he took so long to "repair" it, it was then out of warranty so he wouldn't repair it again.

The man has several websites that he uses to link to each other with "independent" reviews of his own products. He is a shyster, to say the least and I urge everyone - Buyer Beware. No doubt he will treat us to another long post about how my name is actually Michael, extolling the virtues of his mill. I will say that his store in Pocatello is not all bad. I purchased and Electrolux Assistent mixer there which has been wonderful (but then it was manufactured by a reputable company and John was just the retailer). If there had been any other store in our area that carried the Electrolux, I would not have purchased from Big Johns - hate to help keep the hucksters in business.

 
At January 07, 2010 2:58 PM, Blogger John said...

It always amazes me that when people lie they lie stupidly. I guess it is like the news stories about stupid bank robbers who leave there ID with the teller they robbed.

Well Amy (or Michael who ever you are) you fit right in this group and I will explain why.
First of all My name is John Hofman and I do own a retail store as one of my businesses and I own another business Called Big Johns Mini Storage as well as an internet business Kodiak health

I am one of the Owners of the Wondermill Company . We have never tried to hide any of these business's and we work hard to provide good products and services for our customers. I believe in America it is not a crime to own more than one business and to work hard. Maybe in Poland where Michael comes from it is -Who knows
but back to Amy's lies.
Lie #1 we have never sold any products on E-bay so she could not have purchased this Whispermill from us. I would ask her to prove this lie by showing a receipt or canceled check or somthing. but she can't. Lie #2 we were never a warranty center for Whispermill so she would not have brought it to us for repair. Lie #3 the Whispermill Company offered a lifetime Warranty on there mill so the Whispermill warranty would not have ever been out of warranty and the warranty never ended until the Whispermill Company closed there doors,which was nothing to do with us. they are a corporation located in Utah . When they closed there doors they left many unhappy Customers but again if Amy had done her Homework before beginning her lies she would have known this. Lie #4 after searching our computer preferred customer list we have never sold a Electrolux mixer to anyone named Amy sao there she goes again. Maybe Amy or Michael could show a reciept or proof of purchase or even use ther full name . If they are so willing to spread lies and deceit and try to destroy a good honest business ,then they should at least be willing to show proof of there claims. But Liars never do that Big Johns has a good solid reputation in south east Idaho and The Wondermill Company has a good Solid Reputation World Wide. As we have said before you don't have to take our word for it. We would encourage you to contact the BBB. the State Attorney Generals office , the chamber of Commerce etc. and investigate it for your self I am sorry that the readers of this blog have to continually be exposed to all of this nonsense but each time these same people (Amy-Michael) put forth there lies we are forced to defend ourselves. Again we hope you will not be influenced by all of this sillyness but instead do your own research and choose the best product for yourself if you have any questions please feel free to contact me directly at 208-234-9352
Sincerely John Hofman

 
At January 08, 2010 1:03 PM, Anonymous Amy said...

Okay, Mr. Hofman, I purchased the Whispermill on eBay on Saturday, April 28, 2007 from HH Dynamics, which is Harmony Health Dynamics, whose phone number is listed as 866-478-2530, the same phone number listed for Kodiak Health, whose address is 322 W Griffith, Pocatello, ID, which is also the address for Bread Machine Digest, as well as Big John's Mini Storage. Big John's Health, 387 Yellowstone in Pocatello, where I purchased the Electrolux, is also listed at 322 W Griffith.

"It always amazes me that when people lie they lie stupidly." Well said, sir.

 
At January 08, 2010 1:24 PM, Blogger John said...

Just as we thought Amy really didn't buy a Whispermill From Big Johns She bought it from HH Dynamics
and it was a used mill sold on Ebay. Not by us. so why is she now trying to blame us for something we had nothing to do with. I looked up HH dynamics phone number it is not even remotely close to Our phone number-
again I am sorry to all of you innocent bloggers who have to be exposed to all of this endless diatribe- hopefully we wont have to continue defending against this babble- John at the Wondermill

 
At January 08, 2010 4:04 PM, Anonymous Amy said...

John, Let's not be silly now. You are listed at 234 S 17th in Pocatello, which is also the address on the HH Dynamics Warranty Center paperwork I have. The current HH Dynamics Warranty form available on the web site lists the address as 322 W Griffith, but you already know that since it is also the address for Big John's Mini Storage, your company as well. When I called HH Dynamics to arrange the repair under warranty, since I live in the area, I was directed to drop the mill off at Big John's on Yellowstone. Have a blessed day.

 
At January 08, 2010 5:10 PM, Blogger John said...

Michael or Amy whoever you are . it would be helpful if we all really could know who you are .In fact why don't you tell us your real name so we can know once and for all who you really are.Or why don't you post a copy of your proof of purchase on this blog, until then The innocent bloggers searching for information are tired of the nonsense- or why don't you call direct and talk to me about your legitimate concerns .
but if this is Michael from Retsel Let it go Just run your business and try to improve your product and inventory availability.

for all you bloggers out there I once again apologize and once again encourage you to investigate our products for your self with the BBB. the Attorney Generals office. the Chamber of Commerce Professional reviews by legitimate experts etc. Don't take my word for it just go out there and check for yourselves. bottom line go to one of our Dealers stores and test our mills for yourself.
Thanks John Hofman 208-234-9352
email service@thewondermill.com
www.thewondermill.com
ps I challenge Amy(michael) to give her phone number and email or to post her proof of purchase for the products she claims to have purchased

 

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